At 7games app, your privacy matters. This page explains exactly what personal data we collect from Filipino players, how we use it, and the steps we take to keep it safe. Reading through this policy helps you understand your rights and make informed decisions about your account.
A clear look at the data we gather to keep your account running smoothly and securely.
When you sign up on 7games app, we collect your full name, date of birth, email address, and mobile number. This information is required to create and verify your account in line with Philippine gaming regulations. We use your date of birth to confirm that you meet the minimum age requirement for online gaming. Your email and mobile number are used to send account notifications, security alerts, and important updates. We do not share this registration data with third-party marketers without your explicit consent. All registration details are stored on secured servers with access restricted to authorised personnel only. You can update your contact details at any time by accessing your account settings.
To process deposits and withdrawals in Philippine pesos, we collect payment method details such as e-wallet identifiers and bank reference numbers. Full card numbers and banking credentials are never stored directly on our platform — these are handled by our licensed payment processors. We retain transaction histories to comply with anti-money laundering obligations under Philippine law and to resolve any disputes that may arise. Each transaction record includes the amount, date, method, and status so that you always have a clear audit trail. If you notice any discrepancy in your transaction history, our support team can investigate using these records. Payment data is encrypted in transit and at rest using industry-standard protocols. We periodically review our payment security practices to stay aligned with current best standards.
We record your gameplay history, bet amounts, game preferences, session durations, and login timestamps to provide a personalised experience on the platform. This data helps us identify unusual account activity that may indicate unauthorised access or potential responsible gaming concerns. Aggregated and anonymised usage data is also used to improve our game offerings and platform performance for all Filipino players. We do not use your individual gaming history to make automated decisions that significantly affect your rights without human review. Session data such as IP address and device type is collected to support fraud prevention and to ensure our platform displays correctly on your device. You may request a summary of your gaming activity at any time by contacting our support team. This information is retained for the period required by applicable Philippine regulations and then securely deleted.
We may collect general location data derived from your IP address to verify that you are accessing the platform from the Philippines and to comply with regional licensing requirements. We do not collect precise GPS coordinates or track your physical movements at any time. Device information such as operating system version, browser type, and screen resolution is gathered to optimise how the platform renders on your mobile or desktop device. This technical data is used solely for platform compatibility and security purposes and is not linked to your personal identity in any way that could be used for profiling. If you access 7games app through a VPN or proxy, please be aware that this may affect our ability to verify your location and could result in access restrictions. Location and device data is stored for a limited period and reviewed only when investigating security incidents. We do not sell or license this data to any third party.
When you contact our support team via email or any in-platform messaging feature, we retain records of those conversations to provide consistent and accurate assistance. These records help us track the progress of any open issues and ensure that follow-up responses are informed by the full context of your query. Support interaction data is accessible only to trained customer service staff and is not used for marketing purposes. We may use anonymised and aggregated feedback from support interactions to identify common issues and improve our help resources, including the FAQ section. If you submit a complaint or formal dispute, the relevant communication records will be retained for as long as necessary to resolve the matter and meet any legal obligations. You have the right to request a copy of communications we hold about you at any time. All support data is handled with the same level of care and security as your account information.
7games app uses cookies and similar tracking technologies to remember your preferences, maintain your login session, and understand how players navigate the platform. Essential cookies are required for the platform to function correctly and cannot be disabled without affecting your ability to use the service. Analytics cookies help us understand which pages and features are most popular so we can prioritise improvements that benefit Filipino players. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may limit some platform features. We do not use third-party advertising cookies or allow external ad networks to track your behaviour across other websites through our platform. Our cookie practices are reviewed regularly to ensure they remain proportionate and transparent. A full list of the cookies we use and their purposes is available on request from our support team.
You have clear rights over your personal data — here is how to exercise them.
We apply multiple layers of technical and organisational security measures to protect your personal information from unauthorised access, loss, or misuse. All data transmitted between your device and our servers is encrypted using TLS protocols, and sensitive stored data is protected with encryption at rest. Access to personal data within our organisation is restricted on a need-to-know basis, and all staff with access to player data undergo regular privacy and security training. We conduct periodic security assessments and vulnerability reviews to identify and address potential risks before they can affect our players. In the unlikely event of a data breach that poses a risk to your rights, we will notify affected players and the relevant Philippine authorities in accordance with applicable law. Our security practices are aligned with recognised industry standards and are reviewed at least annually. If you have concerns about the security of your account, please contact our support team immediately.
We retain your personal data only for as long as is necessary to fulfil the purposes described in this policy or to comply with our legal and regulatory obligations in the Philippines. Account information is kept for the duration of your active membership and for a defined period after account closure to meet anti-money laundering and dispute resolution requirements. Transaction records are retained for the minimum period required by Philippine financial regulations. Gaming activity logs are kept for a limited period to support responsible gaming monitoring and fraud prevention. Once the applicable retention period has expired, your data is securely deleted or anonymised so that it can no longer be linked back to you. If you request early deletion of your data, we will assess the request against our legal obligations and inform you of the outcome. You can submit a data deletion request by contacting our support team using the details in the footer of this page.